Refund and Returns Policy
Our Return and Refund Policy was last updated on 26/04/2022
Thank you for shopping at www.stallionriders.com
If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that have been purchased through this website.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Stallion Riders (Pvt) Ltd
- “Goods” (referred to as either “goods”, “Products”, “Bicycles” or “Accessories” in this agreement) refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to Stallionriders.com, accessible from https://stallionriders.com/
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days if the product received does not match its description in any way (Change of mind not applicable).
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: https://stallionriders.com/contact-us/
- By sending us an email: Sales@stallionriders.com
- By sending us a message through our social media page : https://www.facebook.com/Stallionridersbikes
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order or cash refund, and You will not incur any fees for such reimbursement.
Conditions for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it in addition to being in accordance with the the following condition.
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
Goods falling into following categories cannot be returned:
- Bicycles or accessories made to Your specifications or clearly personalized.
- Bicycles or accessories which have clearly been damaged after the purchase (for example: Clear signs of having met with an accident)
- Goods have been altered in any way (for example: Parts have been replaced with other products)
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
We only replace items if they are defective or damaged (After visual inspection by our quality assurance inspector). If you need to exchange it for the same item, contact us through our email address: Sales@stallionriders.com or WhatsApp through 0094707101707
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
No. 22/10A, Kandy Road, Kalagedihena, Sri Lanka
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service or personal delivery. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: https://stallionriders.com/contact-us/
- By sending us an email: Sales@stallionriders.com
- By sending us a message through our social media page : https://www.facebook.com/Stallionridersbikes
- By sending us a WhatsApp message on 0094707101707